Refund Policy

1. General rule: sales are final

Ticket purchases are final and non-refundable, except in the situations described below. Please double-check the event, date, and ticket type before paying.

2. When you are entitled to a refund

• Event cancelled by the organizer — full refund of the ticket price.
• Event postponed by the organizer — your ticket is valid for the new date; if you cannot attend the new date, you may request a refund.
• Duplicate or failed charge — if you were charged more than once for the same order, or charged without a ticket being issued, contact us for a correction.

3. How to request a refund

Email support@eticket.co.zw with your ticket reference number and the reason for your request. We aim to respond within 3 business days.

4. How refunds are paid

Approved refunds are returned to the original payment method — your card via Stripe, or your mobile money/bank account via Paynow. Processing times depend on your bank or mobile money provider and are outside our control; card refunds typically take 5–10 business days, Paynow refunds are typically faster.

5. Platform service fee

Where a refund is approved due to E-TicketsZW or organizer error (event cancelled, duplicate charge), the platform service fee is refunded in full along with the ticket price. Where a refund is issued at the organizer's discretion for another reason, the service fee may be non-refundable.

6. Contact

support@eticket.co.zw · +263 773 909 307